Privacy policy

In accordance with the provisions of current legislation on the protection of personal data, we inform you that your data will be incorporated into the processing system belonging to DIVIPRO, whose registered office is at 11 CHEMIN DE MISSOUANE 34440 NISSAN-LEZ-ENSERUNE.

Data retention

In accordance with the regulations in force, DIVIPRO informs you that data will be kept for the period strictly necessary for its processing, in accordance with the regulations in force locally. For example, in accordance with French law, we are obliged to keep payment and billing information for a period of 10 years.
Until you inform us otherwise, we understand that your data has not been modified, that you agree to inform us of any changes and that we have your consent to use it for the purposes mentioned.

Data processing

DIVIPRO informs that it will process data in a lawful, fair, transparent, adequate, relevant, limited, accurate and updated manner. For this reason, DIVIPRO undertakes to take all reasonable steps to ensure that such data is deleted or rectified without delay where it is inaccurate.
DIVIPRO will process your data in order to fulfil its contractual obligations to print your order and manage your customer account. Without this data, we may not be able to process your order or invoice you for the products ordered.
DIVIPRO will also process your information to send you promotional offers and product information if you have given consent to do so. You may withdraw your consent to receive marketing and product information at any time by contacting customer service.

Type of data collected, use and retention period

Cookies

This cookie policy explains how our site uses cookies and similar technologies to improve your browsing experience and provide you with personalised features. By using our site, you consent to the use of cookies in accordance with this policy.

What is a cookie?

A cookie is a small text file stored on your computer or mobile device when you visit a website. Cookies help us analyse site traffic, remember your preferences and provide you with a personalised experience. Cookies may also be used by affiliated third parties to provide you with targeted advertising based on your interests.

The cookies we use

a) Essential cookies: these cookies are necessary for the site to function properly and allow us to provide the services you request, such as adding items to the shopping basket and the checkout process.

b) Performance cookies: We use performance cookies, such as Google Analytics, to collect information about the use of the site, such as the number of visitors, the most visited pages and traffic sources. This information helps us to improve our site and optimise your browsing experience.

c) Functional cookies: these cookies allow us to personalise your experience on the site by remembering your preferences, such as the language you have chosen, your location, your layout choices, etc. These cookies also improve the functionality of the site by allowing you to log in to your account, add items to your wish list, etc.

d) Advertising cookies: we use advertising cookies to show you targeted advertising based on your interests and browsing history. These cookies are placed by affiliated third parties and are subject to their own privacy policies.

Cookie management

You can control and manage cookies by modifying your browser settings. You have the option of blocking all cookies, accepting only certain types of cookies, or being notified when a cookie is sent to your device. Please note that blocking cookies may affect certain features of the site and limit your browsing experience.

Consent

By using our site, you consent to the use of cookies in accordance with this policy. If you do not wish to accept cookies or wish to delete them, please follow your browser’s cookie management instructions.

Changes to cookie policy

We reserve the right to change this cookie policy at any time. Any changes will be posted on this page, and the date of the last update will be shown at the top of the policy. We encourage you to review this policy regularly to stay informed about our cookie practices.

If you have any questions about this cookie policy, please contact us.

Data entered in our contact / quote request forms

In order to be able to respond to our users’ requests, we store in the contact and quote request forms the data entered by the user, which may in particular represent surnames, first names, email and telephone addresses but also curriculum vitae. We also store the sender’s IP address. This data is kept for 12 months. However, in the event of spam or unwanted form filling, we keep the user’s IP address indefinitely, as part of our fight against spam, in order to ban the user who is the source of abuse. This data is used for commercial purposes in the event of a request for a quotation or commercial information. It is only passed on to third parties when these third parties act as subcontractors. The latter are then subject to the same rules of confidentiality as DIVIPRO and may not transmit, re-use or store this data outside the confidentiality and data use contract entered into between DIVIPRO and the user.

Data provided as part of newsletter registration

The data provided when registering for the newsletter, namely the email and optionally the first and last name, are kept for an unlimited period of time without any specific action by the user. Once registration has been validated by the user, he/she may cancel his/her subscription at any time. In the event of unsubscription, his/her data will be deleted.

Data provided in the context of online sales

User account data, purchase details, delivery address are kept for an unlimited period. Users have access to rectify or delete their data via their user account. When the user account is deleted, all data is removed from the website. The user is informed that when their data is deleted, they will no longer have access to their invoices or purchase history on the website.

For accounting obligation purposes, however, invoicing data will be kept for 10 years by DIVIPRO from the closing of the current accounting balance sheet.

User rights

In accordance with the rights conferred by current data protection regulations, you may exercise your rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data by sending your request to the postal address indicated above or via the contact form. You may contact the competent supervisory authority (CNIL) to make any complaint you consider appropriate.

Transfer of data

DIVIPRO informs that it may transfer data when necessary (for example to subcontractors – developers, photographers, graphic designers…).
This transfer of data will be carried out in compliance with the guarantees, measures and rights provided for by current legislation on the protection of personal data and in accordance with this privacy policy and DIVIPRO’s data transfer agreement.

Changes to this Privacy Policy

This Privacy Policy was updated on November 11th, 2023. From time to time, DIVIPRO may make changes to its Privacy Policy and update it on its website. We reserve the right to update our privacy policy at any time and recommend that you review it frequently.